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dendera casino question

nathan1234
Posts: 744
Joined: May 31, 2009 11:48 pm
Posted: Dec 16, 2009 2:50 am
anyone ever cashout from dendera casino before??
i requested 3 cashouts from them yesterday for a total of 400$
and i was just wondering how long thier cashout process takes?
they havent requested any documents yet so i am not sure
smile thanks
NATE'S GREAT!!!
Prowan52
Posts: 1328
Joined: Sep 28, 2007 11:10 pm
Posted: Dec 16, 2009 6:15 am
smile nathan1234 on your cashouts i know they never
requested any documents also but i sent driver!s license front and back bank statement with out my bals. So i counld verify my address and age also made a Deposit with Quicktender to verify account i made cashout on Free money for $250 but i think with a fee $15 i get $235. made it Dec the 13,2009Sent 5 e-mails sthis is what i got back. Subject: Re: RE: Dendera Deposit Accepted (Issue #2891692)
> From: support@denderacasino.com
> Date: Tue, 15 Dec 2009 16:27:12 -0500
>
>
> Dear Patricia Rowan,
>
> Regarding your documents.
>
> Please send the requested documents as jpg files format.
>
> If you have any further questions, please don't hesitate to contact us again.
>
> Have a nice day.
>
> Sincerely,
> Richard
> Dendera Customer Service
Prowan52
Posts: 1328
Joined: Sep 28, 2007 11:10 pm
Posted: Dec 16, 2009 6:19 am
Then i got email that said here a copy e-mail Re: ATTN: Richard Dendera Customer Service (Issue #2914197)‏
From: Dendera Support (support@denderacasino.com)
Sent: Tue 12/15/09 7:32 PM
To:

Dear XXXXX, Thank you for contacting us. Please be informed that we have not requested documents, if needed you will be informed. If you have any further questions, please don't hesitate to contact us again. Have a nice day. Sincerely,RichardDendera Customer Service
SO i am Still waiting
msdff
Posts: 299
Joined: Aug 18, 2007 12:10 pm
Posted: Dec 16, 2009 9:29 am
I have deposited there but havent made any withdrawals.
I have other problems with them..they send me at least one great bonus offer every day but I dont get the promotions in my cashier. I have written support 3 times and havent got an answer.
Contacted live support and they forwarded my question to promotions department..but..no answer.
I wont be depositing there again, feels a bit risky.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Dec 16, 2009 9:43 am
nathan1234, Hi! Sounds like their cashouts are running 5 business days. smile
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Dec 16, 2009 9:44 am
msdff, Hi! Sounds like you are on the bonus email list, but maybe Sweden is blocked from bonus... smileops: Maybe send an email with the subject "manager please help".
msdff
Posts: 299
Joined: Aug 18, 2007 12:10 pm
Posted: Dec 16, 2009 10:15 am
Hi Tawnia!
Maybe I will do that.
The main thing is that a casino that have a support that wont answer your questions are´nt very interested in me as a player and therefore the casino wont get my money.
There are other and better ones.
Prowan52
Posts: 1328
Joined: Sep 28, 2007 11:10 pm
Posted: Dec 16, 2009 3:49 pm
msdff,
nathan1234, As this my frist withdraw it alway take time but we all will get paid in the end. As all Rival Casino that i no have alway on good paid list casino. I!m just a bad waiting. smileops:
nathan1234
Posts: 744
Joined: May 31, 2009 11:48 pm
Posted: Dec 16, 2009 4:44 pm
smile TDTAT and everyone smile
i hear ya prowan Im not a good waiter either smile
especially with the holidays coming up smile
i flushed my account right away and i requested a copy of the faxback form
via email just so they would have everything they need for cashout
and maybe speed up the process
but i was told if they needed documents they would email me
i tried looking for the faxback form on my own
cause i know they are gonna request it eventually
but no luck there smile
NATE'S GREAT!!!
Prowan52
Posts: 1328
Joined: Sep 28, 2007 11:10 pm
Posted: Dec 17, 2009 2:06 am
Hi nathan1234, I just Check my QuickTender Account My winning are their. Maybe your will get your soon. They just paid the winning did not get e-mail that they did. So keep check the Casino history on withdraw.
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Dec 18, 2009 6:24 am
i cashed out the first time on monday , send my documents and they were accepted , but i was paid only on friday
they are long

+ i got also many mails with promo , and i ask to live chat where are they lol , because there ' s nothing to cashier , live chat dont know , i emaied but got any answer too, i m not from sueden but france smile

i think they have problems
georgie44
Posts: 13
Joined: Aug 09, 2006 1:47 pm
Posted: Dec 18, 2009 5:00 pm
WOW!!! I am up to $5600 on free promo$20 chip...I am wondering if they will pay out on the free chip?? anybody know?
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Dec 18, 2009 5:23 pm
georgie44:
WOW!!! I am up to $5600 on free promo$20 chip...I am wondering if they will pay out on the free chip?? anybody know?


Yes they will pay, but only the maximum cashout allowed with the bonus.. which is not $5000. Go to the cashier and click the bonus you are playing and you will see the maximum cashout rule. smile
georgie44
Posts: 13
Joined: Aug 09, 2006 1:47 pm
Posted: Dec 18, 2009 5:26 pm
ok I am with live chat now..THANKS!
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Dec 18, 2009 5:27 pm
georgie44, You don't need live chat... the terms for the bonus are listed in the cashier. smile Just click the bonus you are playing and the terms are listed.
☰