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Support: hi
jana: Hi ! Im wondering if the 10 dollar chip no deposit is a 10x wagering also?
jana: sorry has a 10x wagering req.
jana: Im talking about this chip: " quote: Signup Bonus Get $10 Free chip no purchase required to tour the casino and when you are ready to make your first purchase with us Get 300 % bonus extra over your deposit "
Support: this is freechip to try out our games
jana: yes, I know but Im wondering about the wagering
jana: and also I cannot seem to preview your software games. is the link broken?
jana: hello?
jana: are you there, support?
Support: yes,
jana: did you see my questions?
Support: no the link is working properly
Support: jst hold for a moment please
jana: yes
jana: sure
Support: from where we can check out this broken link, are u viewing from inside your acount
jana: no
jana: I dont have an account yet
jana: I wanted to know the terms for your sign up offer first
Support: well, you will register, we will give you $10 as freechip to try out our games, which is not cashable
jana: I understand its a sticky
Support: and when you are satisfied, and willing to deposit, we will give 300% bonus on your deposit, 10 x wagering
Support: most of the new players, do ask to try out our games
Support: that is why this free chip is there
jana: but if I win I will sure be able to cash out wont I when Ive made the playthrough right? I just need to know the wagering req. for it
Support: you can cashout only when u deposit
Support: there is no cashouts on the freechip winnings
jana: of course Ill deposit to cash out the winnings from the free chip
jana: why would I play for it otherwise=
Support: well, let me ask my senior
Support: regarding this
jana: sure
Support: well, you can cashout after meeting the wagering req.
jana: ok good and what is the wagering req. then?
Support: 10 x
Support: of deposit
jana: ok -great
jana: let me see if I got you right: I can cash out the winnings of the free 10 chip if I make a deposit first and meet the wager req. of 10 x my deposit (not the free chip)
jana: and there is no max limit to how much I can withdraw, right?
Support: let us suppose u deposit 100
Support: and 300% will be bonus
Support: so total 400 will be credited into your account
Support: so the wagering is 10x
Support: means 4000
jana: ok, but there is no max cashout amount?
jana: let us suppose I win 10 000 on my free chip of 10 dollars. then I will have to deposit and I deposit 25
Support: no max
jana: and as you say I get 300% in bonus that is 75 dollars and wagering req. is 10x that is 750 dollars
jana: no sorry 100 and 1000 dollars
jana: then I play down to 9000 dollars and withdraw it right?!
Support: you can withdraw after meeting the 10 x wagering
jana: yes, is my statement correct?
Support: well, I need to do calculation
jana: sure!
jana: Ill hold
Support: with 25 deposit
Support: 300% bonus
Support: 75 will be bonus
Support: so total amount will be credited is 100
Support: and wagering will be 1000
Support: that is right
jana: and the rest ...
jana: about the winnings 10 000 for the 10 dollar chip!
Support: playdown to 9000 means you wins
Support: when you wins, jst deduct the bonus from your winings and rest you can cashout
Support: as bonus is not cashable
jana: ok - great !
jana: I will copy our chat and post at the forums. if that is ok with you
jana: they have the wrong opinion about you and the free chip you see. And I want to make it right. ok?
Support: but, according to me, I think, freechips are given to try out our games
jana: is this ok with you and yuour senior?
Support: in most of the casinos
jana: no that is not true
jana: only some bingo sites have that
jana: but they are not that popular since they make false advertising
jana: nobody likes that
Support: what I have seen is that, freechips are given to try out games,
jana: that is why I want to post our chat - to get rid off any kind of disslikment for your casino because of that missunderstaning. But if you dont want me to - I will ofcourse not post it. But then people will still think you are cheating them.
Support: but when u deposit, that is also added
Support: to your account
Support: when u wins, with freechips and then add deposit
Support: r ut here
jana: yesz
jana: Im not sure Im following you.
Support: I got clarification from my sen. , he says, that we will give $10 more if he wins with freechips, otherwise, nobody will deposit, and only think of playing with freechip only
jana: i dont understand
jana: as you said you have to deposit to cash out
Support: well, when you play with freechip and you wins, so total $20 will be added to your account
Support: as this is winnings by freechip
jana: so If I win 10 000 dollars as we said in the example above
jana: I will not be able to cash out
Support: with freechip
Support: or with ur deposit
jana: I win with the free chip but after that I will make the deposit
jana: as we said in the example
Support: 10000 u wins with freechip
jana: yes
Support: jana try to understand this, if the casinos start paying with freechips who will make deposits
Support: everybody will be thinking of playing with freechips only
jana: first of all ; the chance of me winnning 10 000 dollars are really small
Support: well,
jana: secondly you have to deposit to make a withdrawel anyways!
Support: when they willl win they will make deposit otherwise not, i
jana: BUT the thing is people/players/forummembers want to know if you are a trustworthy casino
Support: trustworthy, scale comes out with games
jana: what?
jana: what do you mean?
jana: are you telling me that what you just told me in our examples are false? that you lied and it was only because I mentioned me posting in forums that you changed your mind
Support: well I have not seen any forum
jana: you know you will be blacklisted on those forums for doing this.
Support: well I am jst an employee
jana: please answer my question ; did you lie
Support: if some rules, are not clear, I can jst ask my seniors, and then they will be 100% clear
jana: well, that is what I wanted you to do. But you cannot go on making statements that you are not sure about. Why would you otherwise work there?
jana: you as an employee represent the casino !
Support: well, at my level, I can assist the players, in making deposits
jana: dont you care about the reputation of the casino at all? do you want to be known as a casino that have employees that are lying to players. sure enough you wont have any costumers
jana: what is your name? and also I would like to have the email to your senior or the manager
Support: well, every chat gets recorded
jana: please answer my questions
jana: never mind. Im sorry for you not answering the first question with a straight answer. I will post our chat anyways. bye
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