TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 09, 2008 4:29 pm
Hello everyone! Kendra at SimonSays asked me
to update you on the VIP Cashback. They are still
working on the reporting problem so they can credit accounts.
Thanks for your patience everyone!
From Kendra:
I am STILL waiting to hear about the Cash Back problem.
I did receive an email today from support saying that they are
working hard to resolve it but they still aren't sure what the
problem is.
Would you mind making a post on your forum letting the players know?
That way I know for sure they will get an update.
I am really sorry that this is taking so long. I do send emails daily
for an update so as soon as I know I will let you know.
Ill talk to you soon!
Kendra
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 09, 2008 5:06 pm
I will post here as soon as I have more information 
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Apr 10, 2008 3:13 am
thanks tawnia for your work
kisssssss
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 10, 2008 5:55 pm
We should have the cashback soon!
From Kendra:
I did receive an email saying that they know what the problem is with the Cashback and they are just testing a solution. Once they confirm that it is fixed they will let me know.
nettelarr42794
Posts: 4462
Joined: Dec 02, 2005 1:21 am
Posted: Apr 10, 2008 5:57 pm
Oh I hope to get it soon.... Want to play... Thanx Kendra and TDTAT for keeping us informed and up to date..
voodookitty
Posts: 4435
Joined: Mar 06, 2006 3:04 am
Posted: Apr 10, 2008 6:03 pm
Thanks for the Update!
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 10, 2008 7:06 pm
Cashback problem fixed!! Everyone should
see their bonuses in the next day or 2 
Hi Tawnia,
Ive received an email saying that the cashback has been fixed. Can you please let your players know?
Kendra
nettelarr42794
Posts: 4462
Joined: Dec 02, 2005 1:21 am
Posted: Apr 10, 2008 7:18 pm
THANX Kendra your awesome for working so hard for us!! You rockl
and you also TDTAT for checking about it as quick as you did
badalik
Posts: 433
Joined: Sep 12, 2006 6:57 pm
Posted: Apr 11, 2008 3:28 am
im not happy at Simon i email maybee 5 times no respond i deposit everyweek i dont get any bonus from thiscasino i deposit lot since they open im not VIP i email Kendra no respond maybee they dont like my money
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 11, 2008 8:05 am
badalik, Hello! I have posted MANY TIMES IF you do not
get a response then your emails may be blocked or delayed,
so go to LIVE CHAT! I promise Kendra would not ignore your emails 
ops:
I know for a FACT: If Kendra Did not respond she did not get your email.
Maybe you are using the wrong email, USE: support@simonsayscasino.com or affiliates@simonsayscasino.com
Put Kendra in the subject line.
SimonSays DOES NOT IGNORE PLAYERS.. MAKE SURE You are using the correct email.. Last time we had this problem the player was NOT using
the correct email address! THEY ALSO HAVE LIVE CHAT,
you can go to live chat and explain your problem and tell them
to have Kendra contact you.
(EDIT UPDATE: They responded on March 30 and April 5th,
the emails must be getting blocked or delayed.
check your personal messages )
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 11, 2008 3:48 pm
Everyone should have their cashback by tomorrow night
opeth
Posts: 873
Joined: Aug 22, 2006 8:49 pm
Posted: Apr 11, 2008 11:58 pm
TY so much TDTAT for all your hard work with this. Im looking forward to
playing my cashback!
anniemac
Posts: 1507
Joined: Jun 06, 2006 9:45 pm
Posted: Apr 12, 2008 2:34 pm
I just checked my account and the cashback was there. Glad they got things fixed. Thanks Simon.
nettelarr42794
Posts: 4462
Joined: Dec 02, 2005 1:21 am
Posted: Apr 12, 2008 2:35 pm
WANTED TO LET YOU KNOW CHECK YOUR PROMO BOXES I DIDN"T GET AN EMAIL BUT MY CASH BACK WAS THERE!!!!!!!!!!!!!!!!!!!!!
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 12, 2008 2:37 pm
anniemac:
I just checked my account and the cashback was there. Glad they got things fixed. Thanks Simon.
YIPEEE!!! I hope next month everything goes smoothly! 
Good luck to everyone with their cashback and
sorry again for the extended delay!!
ANother update for everyone about emails:
I JUST heard that Rival has found a possible
solution to all the email problems and are trying
to implemnet that now
