samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Feb 04, 2012 11:14 am
just have an issue with this rival
i took a 250% deposit bonus then i deposit 25 euros , my balance was always at 0 but the bonus still claimed
then i go the live chat to ask them where is my money because i got a mail from neteller money transfer is done
they said there s no transaction , so , when im vip to neteller i ask them to live chat and they give me the transaction number and said in their side all is ok
i returned to live chat of the casino and i give us the transaction number but for them still nothing , so i had to wait this morning and when i come back to casino , my 25 euros was in my balance but nothing about the bonus witch was always claimed
i spoken with henri who said i cant claim it at this time ( dont know why ) and by himself , he put me a 20% reload bonus without asked me before
i say him i dont want this 20 % and dont ask for this bonus and i ask him he delete it , he does it then my balance was at 00.00
He said they cant delete bonus if they do it i loose my money , and i never see my deposit come back
they give me 3x10 free with 50x waggering and 100 max cashout but it is not the same thing , im desapoiinted about that and for me they took my money for them , my history show my deposit and my game history shows i dont play here since december
i close this casino tawnia , i havent downloaded by your link , there s a long time i have this one , deposit three times , i am very unhappy about that