Gold Rock Casino Now 21Grand Casino
New Name/Free chip
Kitzianne
Posts: 1244
Joined: Feb 18, 2008 4:51 am
Posted: Jan 20, 2010 11:40 am
I received an e-mail from GoldRock that as of 1/20/10 they will be "going live" as "21 Grand Casino" and "AFTER" that date a $21 chip will be available. They caution do not re-register. Good luck to all that get!
wvguitargirl
Posts: 750
Joined: Sep 20, 2006 6:55 pm
Posted: Jan 20, 2010 12:54 pm
I think it "21 Grand" is going live as of 12pm EST. That's what it says if you open up Gold Rock casino.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Jan 20, 2010 1:06 pm
Yes, Gold Rock will become 21Grand Casino later today. DO NOT make a new account at 21Grand if you already have a Gold Rock account or you will get bonus blocked and mess up all your Rival accounts.
The change is scheduled for 12:00 EST. They may be on time and they may not.
The change is scheduled for 12:00 EST. They may be on time and they may not.
TXsusie
Posts: 66
Joined: Nov 14, 2009 7:43 pm
Posted: Jan 20, 2010 1:35 pm
I just send them my email with the code in it Hope they still have to same games in there.
Hope they still have to same games in there. wvguitargirl
Posts: 750
Joined: Sep 20, 2006 6:55 pm
Posted: Jan 20, 2010 5:00 pm
I don't think there is a code. You shouldn't have to e-mail them either. It will automatically be in your cashiers section of your account.
shannonb1002
Posts: 65
Joined: Apr 17, 2009 4:38 pm
Posted: Jan 20, 2010 5:17 pm
not there yet i just checked and it did change over
cschneck
Posts: 46
Joined: Nov 26, 2009 9:36 am
Posted: Jan 20, 2010 5:36 pm
Here is the email I received yesterday 1/19/10:
The countdown started!
From tomorrow on Gold Rock will be 21GrandCasino.
At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live!
Just log into your current account and you will be upgraded automatically.
No need for a new sign up or any other changes.
As a loyal customer you are eligible for a special treatment.
On Wednesday the 20th just us an e-mail to support@21grandcasino.com with the code
21GC Opening
and you will receive our exclusive promotions and the 21 free chip!
Get ready for an exclusive casino treat and prepare yourself for a classy event.
For further questions and information just send us an e-mail or contact us in our on line chat.
Sincerely,
Julien D.
Customer Support Manager
Support@21GrandCasino.com
International: 1-702-799-9954
The countdown started!
From tomorrow on Gold Rock will be 21GrandCasino.
At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live!
Just log into your current account and you will be upgraded automatically.
No need for a new sign up or any other changes.
As a loyal customer you are eligible for a special treatment.
On Wednesday the 20th just us an e-mail to support@21grandcasino.com with the code
21GC Opening
and you will receive our exclusive promotions and the 21 free chip!
Get ready for an exclusive casino treat and prepare yourself for a classy event.
For further questions and information just send us an e-mail or contact us in our on line chat.
Sincerely,
Julien D.
Customer Support Manager
Support@21GrandCasino.com
International: 1-702-799-9954
msfilly
Posts: 1150
Joined: Feb 24, 2005 2:42 pm
Posted: Jan 20, 2010 6:19 pm
Yes there is code and yes you have to send an email according to emails i received hope this helps
wvguitargirl
Posts: 750
Joined: Sep 20, 2006 6:55 pm
Posted: Jan 20, 2010 6:48 pm
Ok, my bad. Someone didn't read the e-mail carefully.... 
ops:
ops: CoraBets
Posts: 1488
Joined: Nov 21, 2005 5:47 pm
Posted: Jan 20, 2010 8:28 pm
Please wait for a site operator to respond.
You are now chatting with 'Micki'
Micki: What is your username please?
cora mason: Hello, cora mason, cmasonXXXXXXXXXX I was send an email from support saying that I would receive a free chip today. I do not see that it is available for me to claim. Can you please help me with that? Thank you.
Micki: one moment
Micki: you are not eligible for bonuses
cora mason: Why did you write to me and tell me that I would receive this bonus if I am not eligible for bonuses?
cora mason: Don't you think that's lying?
cora mason: What did I ever do to you to not be eligible for bonuses, and why write and tell someone there is a bonus for them when there is not
Micki: sorry, it's an automatic mail
cora mason: Well take me off your mailing list. And I'll be sure to post this on the site to which I belong so that over 10,000 other members of the site can see how callous you are.
cora mason: Hello?
Micki: ok
Micki: sorry
Micki: for missunderstanding
Micki: wait a sec
Micki: you haven't got any mail for free bonus sir
Micki: have a nice evening
cora mason: Yes, I have and I am not a sir, hold on and I will show it to you
cora mason: Dear C Elizabeth The countdown started! From tomorrow on Gold Rock will be 21GrandCasino. At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live! Just log into your current account and you will be upgraded automatically. No need for a new sign up or any other changes. Get ready for an exclusive casino treat and prepare yourself for a classy event. For further questions and information just send us an e-mail or contact us in our on line chat. Sincerely, Julien D.
Micki: but not for free bonus
Micki: so?
Micki: anything about free bonus written?
cora mason: So you suck and take me off your mailing list. That's so!
You are now chatting with 'Micki'
Micki: What is your username please?
cora mason: Hello, cora mason, cmasonXXXXXXXXXX I was send an email from support saying that I would receive a free chip today. I do not see that it is available for me to claim. Can you please help me with that? Thank you.
Micki: one moment
Micki: you are not eligible for bonuses
cora mason: Why did you write to me and tell me that I would receive this bonus if I am not eligible for bonuses?
cora mason: Don't you think that's lying?
cora mason: What did I ever do to you to not be eligible for bonuses, and why write and tell someone there is a bonus for them when there is not
Micki: sorry, it's an automatic mail
cora mason: Well take me off your mailing list. And I'll be sure to post this on the site to which I belong so that over 10,000 other members of the site can see how callous you are.
cora mason: Hello?
Micki: ok
Micki: sorry
Micki: for missunderstanding
Micki: wait a sec
Micki: you haven't got any mail for free bonus sir
Micki: have a nice evening
cora mason: Yes, I have and I am not a sir, hold on and I will show it to you
cora mason: Dear C Elizabeth The countdown started! From tomorrow on Gold Rock will be 21GrandCasino. At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live! Just log into your current account and you will be upgraded automatically. No need for a new sign up or any other changes. Get ready for an exclusive casino treat and prepare yourself for a classy event. For further questions and information just send us an e-mail or contact us in our on line chat. Sincerely, Julien D.
Micki: but not for free bonus
Micki: so?
Micki: anything about free bonus written?
cora mason: So you suck and take me off your mailing list. That's so!
Drakella
Posts: 368
Joined: Mar 19, 2009 10:25 am
Posted: Jan 20, 2010 8:49 pm
Two different mails was sent out so maybe this free chip isn't for everybody as we thought. I have all bonuses in the cashier that I had before but I havn't got any of those mails so maybe no free money for me.
I stopped depositing with them a long time ago so for me it is no lost.
I stopped depositing with them a long time ago so for me it is no lost.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Jan 20, 2010 9:04 pm
I thought the $21 was for new players only....
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Jan 20, 2010 9:06 pm
CoraBets, Remember not to post your email address in the forum. 
LOL on the "you suck". Remember the live chat people just do what they are told. Email a manager to complain. 
LOL on the "you suck".
Remember the live chat people just do what they are told. Email a manager to complain. Drakella
Posts: 368
Joined: Mar 19, 2009 10:25 am
Posted: Jan 20, 2010 9:16 pm
Oops...I went and talked to Micki in livechat and I gave my username and got the free $21 right away. He/she was very nice to me, but seemed a little tired. Everyone will get it through either livechat or by sending a mail.
If you are eligible for bonuses, and obviously I was
If you are eligible for bonuses, and obviously I was
masterashe
Posts: 17
Joined: Dec 19, 2009 4:12 pm
Posted: Jan 20, 2010 11:19 pm
i got two different emails one said the 21 dollar bonus would be in the cashier after change over the other said to email support as the one posted previous however niether happened and my conversation with support ended with me being told there was no such bonus as 21 free kinda makes you wonder why there changing there name and this isnt the first time they havent lived up to there bonus promises.
Vegas Regal Rocks!!!!!!!!!
Vegas Regal Rocks!!!!!!!!!