$5 reward bonus at Sloto'Cash

I received an email from sloto that they gave me a $5 reward bonus and it was there in the cashier but when i went to claim it said bonus can not be claimed.
I emailed them earlier but no answer back yet. Has anybody had problems with this?

codyman,
I redeemed my 5% with no trouble

Make sure your account is at zero..
Log out and log back in and try.. or go to live chat and
they will fix it up

Thanks tawnia, live chat took care of it

I have had pitiful customer service for the past two days with Paradise8, but I guess it is because of the holidays. must be busy or something. I am waiting for my third new password change. I think they are having problems with their system...what do you think?

lewbeth, I am sure support is affected by the holidays,
but why do you need support to change your password?
If you click the forgot password button, they send you a new
password

12 hours later....and after that one didn't work and I posted this, i reached them by online support and it took approximately 30 minutes to get a new password. I still haven't heard from cocoa and that was about 18 hours ago. But thats ok...they give good bonuses and I am looking forward to my 300% bonus at some point. I guess I was just bringing the holidays to everyones attention in a "gentle" way!!!!

lewbeth, weird.. sorry about that.. so you tried
clicking the forgot password and never got an email back?
that is an auto system so I will let management know if that is
not working and about the support being slow ops:

I just heard back from cocoa. I was able to get through to Paradise 8 as I mentioned before. But Paradise8 just emailed back as cocoa....go figure.

lewbeth, Paradise8 and Cocoa are together, they share
management, an affiliate manager and more

yes, i know, but they sent separate emails and passwords. it's all ok.