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Intertops

customer support email...please read everyone need feedba

mystique
Posts: 138
Joined: Oct 27, 2006 12:37 pm
Posted: Nov 02, 2007 4:57 pm
is anyone having trouble with intertops games jummpy or spinning for a long time, even last two reel on summertime, tolly ho,the new game with the boomarang free spin feature?/ ??? i called support and they sent me this email ...some of the requirements are impossible to send...???!!!!!!i mean was i suppossed to be keeping track of all this each and everytime???!!!!!Dear Angela,

Please provide us with the below information for further assistance
regarding the casino problem:

1) The balance before and after the situation that is been queried.

2) What are the PC specifications that the customer is using?

3) required to send a screen shot .

4)How specifically did you get to the free spins feature i.e. trail
bonus/
gift bonus/ both?

5) Was it the first time you had gotten into the bonus? (
trail/gift/both)

We'll be awaiting your response to proceed.

Sincerely

Cordella
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Nov 02, 2007 5:46 pm
mystique, Hello! I have not played those games
but usally when the games run poorly at any casino,
I clean my cookies, temporary internet files, do a scan
and then reboot
. Then the usally games run normally. smile
Ladies Nite was running fine for me last night

The reason they are asking for specifics is so they can check
the actual spin and see if there were problems.
They could not check anything without specifics..
"jumpy games" is not enough info smile but if
you give them a specific time frame and game
maybe that would help


I wish I could be more helpful. smile
mystique
Posts: 138
Joined: Oct 27, 2006 12:37 pm
Posted: Nov 11, 2007 12:31 pm
well i spoke to manager sam he gave me $150 free for my problems with games!!!!! cool.... ha just the other day same problem this time i had times and 3 screen shots to prove it only now he's on vacation and i have been waitinf for 4 days to get a response from another manager.. so they did take care of me... smile
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Nov 11, 2007 12:41 pm
mystique, AWESOME!!!! smile
ladyrox
Posts: 1569
Joined: Feb 27, 2007 6:10 am
Posted: Nov 11, 2007 6:04 pm
Awesome, i have not played new games.