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Withdrawal

Need help

sanaj49
Posts: 478
Joined: Jun 22, 2006 11:20 pm
Posted: Mar 08, 2015 6:06 pm
Hi TDAT, it's been awhile since I have posted or visited this site. I stopped gambling fo awhile, had some health issues. About 6-7 weeks ago I deposited at Winbig21 and Casino Royal Club. Won at both. $612 at Winbig21 and $744 at Casino Royal Club. Sent in docs and haven't heard a word. They don't respond to emails and when I go to live chat, they ignore me until I go away. Was wondering if you could do anything for me. User name at both Casinos is sanaj49. This would really help with some of my medical bills. Thanks so much!
TDTAT
Posts: 109270
Joined: Mar 11, 2006 7:06 pm
Posted: Mar 09, 2015 9:53 am
sanaj49, Hi there. Sorry to hear about that. Both of those casinos pay very slowly and many members have complained about them. We changed their status to not recommended some time ago. I will send them an email, but winbig ignores my emails also. In the mean time please keep trying to contact them. Hopefully they will pay.

smile
sanaj49
Posts: 478
Joined: Jun 22, 2006 11:20 pm
Posted: Mar 09, 2015 11:43 am
Thanks TDAT, I'll continue to send emails smile
TDTAT
Posts: 109270
Joined: Mar 11, 2006 7:06 pm
Posted: Mar 09, 2015 12:28 pm
sanaj49, smile I sent some emails on your behalf, but I'm not very optimistic about getting a quick reply. That said, it is great to see you again and I hope you win some money at a fast paying casino soon! PS: I would not deposit at those 2 casinos again if I were you. Stick to the "old reliable" casinos plllllease. smile
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Mar 09, 2015 10:09 pm
generaly winbig casino pay up to 4/5 business days by ewallet option , chek must be more long to go

I cashed out before there and I was paid in time , but I had always to ask after it and each time I asked a free chip ( before it worked , not now lol )

at this time I have one pending since march 4 , and it was told me that I get my money this night or tomorrow morning

I had to send again some documents because I havent play here for a while , so they asked utility bill only

I will see if my money is here this night or tomorrow lol , and I will let you know

I speak at live help with richard , he is a nice person , try to have it , but im not sure he is for english players , he speaks french with me smile
sanaj49
Posts: 478
Joined: Jun 22, 2006 11:20 pm
Posted: Mar 10, 2015 11:36 pm
Thanks guys, I'll never, ever deposit with them again!
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Mar 23, 2015 2:29 am
I am sorry I m late

I had problem with my new computer with the forum

I use google chrome and I have no problem to access in my websites , I say all I use generaly , all , but the only one with doesn't worked , is noluckneeded lol :'(

I send a word on your fb ( message to Joe ) he was nice he answered very promptly , but we had no the solution , he gave me a link but it doesnt worked

so I tried to come here with internet explorer and I had the same message error , but I excecuted it because I kwon you are not a VIRUS LOL

so now , I wanted to let you know that after waiting 10 business days and after to be very angry with them , I get my money and I closed definitely this rival smile

I m happy to see you again smile
TDTAT
Posts: 109270
Joined: Mar 11, 2006 7:06 pm
Posted: Mar 23, 2015 9:52 am
samsarah1, I am glad you got paid and are back! smile
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Mar 23, 2015 12:09 pm
thanks u smile and me too smile
sanaj49
Posts: 478
Joined: Jun 22, 2006 11:20 pm
Posted: Apr 02, 2015 2:14 pm
Well I finally got paid from Winbig21, it only took 3 months! Still waiting for CasinoRoyalClub. Thanks TDADT for sending emails on my behalf and thanks Samsarah for the encouragement. smile
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Apr 06, 2015 12:09 am
sanaj49:
Well I finally got paid from Winbig21, it only took 3 months! Still waiting for CasinoRoyalClub. Thanks TDADT for sending emails on my behalf and thanks Samsarah for the encouragement. smile
. You are welcome. But now please stay away from them. 😉
lunadelmar
Posts: 13016
Joined: Jan 27, 2007 4:31 am
Posted: May 15, 2015 9:40 pm
Glad to hear you guys got your money! We in the US don't get alot of options when withdrawing
samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: May 16, 2015 11:33 am
lunadelmar:
Glad to hear you guys got your money! We in the US don't get alot of options when withdrawing


that is sure , I am happy in europe we always have Ewallet payment options like Skrill or Neteller

maybe one day they stop also for us , who know !!