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TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 05, 2008 3:44 pm
Simon is definately NOT trying to save money by not paying cashback.. the problem
is in Rival reporting software that the casinos have to use
to calclulate cashback.. the same problem that has happened before at Sloto.

This casino has treated us all well. They have given noluck
every bonus and promo we have ever asked for.
Technical problems happen. They are trying to fix them as well
as the emails problems that seem to be happening due to
interent service providers. It is not like they are trying to scam someone, so
please keep that in mind.

I am sorry for the problems and so are they. The problems
will be worked out but it takes time as the casino has to
go to Rival to get the problems fixed.
voodookitty
Posts: 4435
Joined: Mar 06, 2006 3:04 am
Posted: Apr 05, 2008 5:15 pm
TDTAT:
Simon is definately NOT trying to save money by not paying cashback.. the problem
is in Rival reporting software that the casinos have to use
to calclulate cashback.. the same problem that has happened before at Sloto.

This casino has treated us all well. They have given noluck
every bonus and promo we have ever asked for.
Technical problems happen. They are trying to fix them as well
as the emails problems that seem to be happening due to
interent service providers. It is not like they are trying to scam someone, so
please keep that in mind.

I am sorry for the problems and so are they. The problems
will be worked out but it takes time as the casino has to
go to Rival to get the problems fixed.


Yes, you are right....
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 05, 2008 7:43 pm
Hello everyone, I heard from Kendra and we should see
cashback progress Tuesday. The email problems are
a bit more complicated. Sorry again for the wait.

from Kendra:
Regarding the Cash Back, the technical department knows what is wrong and they are working on fixing it. It should be fixed by Tuesday but I will keep you updated. I did email voodookitty back twice, is she not receiving my emails?

There has been some trouble with our email server as of late. I know that they are working on fixing it but I don't know if they made any head-way. I think that a lot of emails might be getting lost in translation. I am always pretty good about emailing back promptly so if you don't hear from me it might be because I didn't receive the email or vice versa.
anniemac
Posts: 1507
Joined: Jun 06, 2006 9:45 pm
Posted: Apr 05, 2008 7:45 pm
I heard from Jennifer via gmail:

"Yes, there was a problem with the Cash Back. The tech dept. knows what it is and it will be fixed early next week.

I am really sorry for the inconvenience. Please let me know if there is anything else.

Kind Regards,
Jennifer"

So I guess we wait. But at least we know something.
nettelarr42794
Posts: 4462
Joined: Dec 02, 2005 1:21 am
Posted: Apr 06, 2008 12:23 am
Well if you deposited you should be getting a bonus tomorrow, GOOD LUCK!!!!
opeth
Posts: 873
Joined: Aug 22, 2006 8:49 pm
Posted: Apr 06, 2008 4:26 am
TY TDTAT for the info!
voodookitty
Posts: 4435
Joined: Mar 06, 2006 3:04 am
Posted: Apr 06, 2008 7:01 am
TDTAT:
Hello everyone, I heard from Kendra and we should see
cashback progress Tuesday. The email problems are
a bit more complicated. Sorry again for the wait.

from Kendra:
Regarding the Cash Back, the technical department knows what is wrong and they are working on fixing it. It should be fixed by Tuesday but I will keep you updated. I did email voodookitty back twice, is she not receiving my emails?

There has been some trouble with our email server as of late. I know that they are working on fixing it but I don't know if they made any head-way. I think that a lot of emails might be getting lost in translation. I am always pretty good about emailing back promptly so if you don't hear from me it might be because I didn't receive the email or vice versa.



Please give Kendra, my apologies....

I can't figure out what happened, and why I have just barely received her 2- emails that are from Friday and also a reply email from Simon Says Support on Tuesday.
Weird...... I wonder if that is a yahoo type of block?

Once again.....
Sorry to Kendra - I thought it was unusual not to have received a response from her, as she has always adressed my previous issues with such a high level of priority.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 06, 2008 7:15 am
voodookitty, yahoo delays and blocks are becoming common smile
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 06, 2008 10:32 am
Your VIP Rewards are Here!

Your VIP status: Baron

Its time for your VIP rewards! You have a Match Promotion waiting for you in your Simon Says Casino account! Your VIP status awards you 100% Match Bonus this week! Login to the Cashier and claim your promotion there.

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If there is anything else that you need, please do not hesitate to contact me directly at manager@simonsayscasino.com.

Best Regards,

Jennifer Hughes
VIP Host/Casino Manager
Simon Says Casino


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anniemac
Posts: 1507
Joined: Jun 06, 2006 9:45 pm
Posted: Apr 06, 2008 1:15 pm
I got mine too!
nettelarr42794
Posts: 4462
Joined: Dec 02, 2005 1:21 am
Posted: Apr 06, 2008 6:29 pm
CONGRATS GUYS GOOD LUCK WITH YOUR VIP BONUSES AND FREEBIES HOPE YOU WIN HUGE!!!! smile
nettelarr42794
Posts: 4462
Joined: Dec 02, 2005 1:21 am
Posted: Apr 08, 2008 12:32 am
Some internet service providers are blocking and/or delaying
some casino emails. If you stop receiving emails from
a casino, assume this is the problem. If you email
a casino and do not receive a timely response, assume
they did not get your email and go to live chat.

Ingoing and outgoing emails can be delayed or blocked

These problems seem to happen the most often with
Yahoo, but other providers are also affected
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 10, 2008 8:06 am
TDTAT:
Hello everyone! Kendra at SimonSays asked me
to update you on the VIP Cashback. They are still
working on the reporting problem so they can credit accounts.
Thanks for your patience everyone!
smile
From Kendra:
I am STILL waiting to hear about the Cash Back problem.
I did receive an email today from support saying that they are
working hard to resolve it but they still aren't sure what the
problem is.

Would you mind making a post on your forum letting the players know?
That way I know for sure they will get an update.

I am really sorry that this is taking so long. I do send emails daily
for an update so as soon as I know I will let you know.

Ill talk to you soon!

Kendra

badalik
Posts: 433
Joined: Sep 12, 2006 6:57 pm
Posted: Apr 11, 2008 3:33 am
im no one i dont know how much you have too deposit there i deposit evey week i dont get any free money from them i dont know how too be VIP there so i think i will giveup on Simon i email them 5 times i email Kendra no respond and i did deposit since they open
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Apr 11, 2008 8:09 am
badalik:
im no one i dont know how much you have too deposit there i deposit evey week i dont get any free money from them i dont know how too be VIP there so i think i will giveup on Simon i email them 5 times i email Kendra no respond and i did deposit since they open


badalik, Hello! I have posted MANY TIMES IF you do not
get a response then your emails may be blocked or delayed,
so go to LIVE CHAT! I promise Kendra would not ignore your emails smileops:

I know for a FACT: If Kendra Did not respond she did not get your email.
Maybe you are using the wrong email, USE: support@simonsayscasino.com or affiliates@simonsayscasino.com
Put Kendra in the subject line.
**MANY PEOPLE USE THE WRONG EMAIL!! USE THESE!
casino must be at the end

SimonSays DOES NOT IGNORE PLAYERS.. MAKE SURE You are using the correct email.. Last time we had this problem the player was NOT using
the correct email address! THEY ALSO HAVE LIVE CHAT,
you can go to live chat and explain your problem and tell them
to have Kendra contact you.
TDTAT:
Some internet service providers are blocking and/or delaying
some casino emails. If you stop receiving emails from
a casino, assume this is the problem. If you email
a casino and do not receive a timely response, assume
they did not get your email and go to live chat.

Ingoing and outgoing emails can be delayed or blocked

These problems seem to happen the most often with
Yahoo, but other providers are also affected
☰