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NO TAWNIA sorry
i have see any thing on my balance and look the mail i just receved , they dont pay me but remove my withdrahal on my balance account
today i played to make requierements 4 hours

look this mail below they remove all my $230

Dear xxxxxxx

Please find included your Withdrawal Statement for 13 Jun 2008 to 16 Jun 2008.

Player Details: Casino Account Number: TRRRxxxxxxx
Player Name: xxxxxxxxxxxxx
Email Address: xxxxxxx@msn.com
Casino: VIPER - ENGLISH - Rich Reels Casino

Statement Details: Withdrawal ID CashIn Date Amount Withdrawn
5012648 13 Jun 2008 09:00:01 230.00
Payout Method Account Date Allocated Amount Paid Payment ID Reference ID
TOKEN REFUND 16 Jun 2008 230.00 10021104
Amount already paid for this Withdrawal: 230.00
Current balance to be paid: 0.00 USD




Regards

E-mail support: help@villentosupport.com
24 hour Telephonic Support
Toll Free telephone lines:
The following toll-free number can be used
USA 1 - 866-311-6263
UK 0800 - 404 9889
Canada 1 - 866-311-62703

they paid nothing on this withdrahal , now i m waiting for $150 cashout today , they tell me on other mails , i must play requierements , they dont remove bonus , it s wrong !!

samsarah1, They probably mean they have paid it to neteller..
it will probably show up in your neteller account today..
Just give me your account number and I will email.

You should have $230 + $150?

They are serious, do not worry, you will be paid. I think there
is a language problem

they havent paid me tawnia
lol , they are in my balance account , ok ?
And i play rules today , they dont want pay me because they said i must made requierments
i have playing those 230 dollars today and made their requierments i have ask for that several times to live chat and when i met them , i cashout $150 only :S
NOW i wait for my payment on two days probably but i tell you there not a bonus balance when they gave me my 100% , all my money was in my balance

samsarah1, Like i said: give me your account number
and I will find out what is going on.. They are a good casino and
will not cheat anyone

The money all shows as CREDITS UNTIL you scroll your pointer
over the balance.. then it says Cash and bonus..
I will take a screen shot for you

tawnia i know that , but i say there not that when they give my bonus , all money were on cash , they put my bonus manually and this cashout was on june 13
now its finish, they remove it to my balance today and ask me to play the rules before cashout , they dont remove the bonus , i have deposit 30 and got 30 bonus , if it was like you said when i had withdrahal, they remove the 30 immediately , but they dont and i think i met requierements but on several mails they say nooooooooo , i must play 1500 dollars before cashout any money
i made that today , with the reversal they make of my 230 dollars , i played a lot and finaly i m able to cashout , i asked live chat before and said me requierements met, and , just at this time i cashout 150 dollars , im waiting for paiment

you know tawnia , micro are first casino where i played i know them , but this one dont want pay my first cashout lol , dont know really why + they add rules of a 20 deposit i have make on june 5 ,i got bonus and loose but they additionnaly the both and ask to me to play requiermnts of the both lol i have understand nothing

i havent mails , what a pity !!
my account number is TRRR00995560
you can ask them what they are made with me , it was terrible lol

good luck , but you understand english better than me

samsarah1, ok, well if they gave you cash and not bonus, that is
good!

et no tawnia , money was in my cash balance but i tell you
when i cashed out they dont pay me , got a mail and they said to me they returm my 230 dollars winning to my balance because i have not met requierements and that , on june 13

and like i said to you , i have play these requierements yesteday , and finaly cashing just 150 dollars with them

samsarah1, ok.. now I understand.. So you have $150
coming

yes

i just fund why lol , it is because its the welcome bonus , different rules apply
i copy here

New Player Opening Bonus
100% match on First Deposit of 100.00 credits

This promotion applies to US$ / CDN$ / Euro accounts

The Rich Reels sign-up offer is applicable to first time Real players on the Rich Reels casino.
By redeeming your bonus you are committing your purchase to the wagering requirements in accordance with these Terms and Conditions.
Purchase match sign up bonus, as well as any other bonus on the first purchase (e.g. if the purchase is made on an alternate payment method to a credit card), must be claimed within 3 days of the players first purchase.
The following wagering requirements affect this New Player Opening Bonus:

(Deposits + Bonus) must be wagered 15 times.
The following chart displays the percentage weighting that each game type contributes to the required wagering. Where the percentage is less than 100%, players are required to increase their wagering of the Deposit + Bonus on that game type;
E.g. Slots have a 50% weighting, and requires a 30 times wagering (15 times / 50%)

Games
Wagering requirements on Deposit + Bonus

Keno and Scratch Card 100%

All Slots
50%

Casino War, Sicbo, Table Poker, Video Poker, Blackjack (except Classic BJ), Craps and Baccarat
10%

Classic Black Jack and Roulette
2%




New account holders who accept this New Player Opening Bonus, acknowledge that they accept the above wagering requirements before being allowed to make a withdrawal.

If you accept the bonus and attempt to withdraw before meeting wagering requirements, you will be advised to continue wagering and the funds will be returned to your casino account. If you attempt to withdraw more than once (1 time) without meeting the wagering requirements, you may forfeit your bonus and winnings.

samsarah1, Did you get the $150?

Hey voodoo.. this is why you did not get that mailer:
You will get the next promo though
Hi Tawnia



Unfortunately, she was not eligible to receive this promotion as it was only offered to players playing specific games( Video poker games did not qualify).



I have been advised from the Promotions department, that starting next week the Double Spin Double Win mailers will be sent out , and this player will be included in this promotion.



Please note that all our bi-weekly promotions are individually tailored and at the discretion of the promotions department.



Kind regards



Andre



Affiliate Manager

I missed this in the terms.. sorry!!

Very Important
The opening match bonus is offered to provide first time
players an enhanced gaming experience with increased gaming time.
The opening match bonus is for wagering purposes only.
No withdrawal will be processed for an amount less than the sign
up bonus. Upon a member's FIRST withdrawal (regardless of the
number of deposits), any amount up to the equivalent value
of the PLAY BONUS will be deducted from the members
account prior to settlement

A 2 day ACH bank wire at Rich Reels?

More info here:
http://www.noluckneeded.com/new-rich-reels-casino-100-welcome-bonus-microgaming-t6418-30.html#119311

TDTAT:

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jasonoh72:
I just wanted to give everyone my opinion on this awsome, great, new, casino Rich Reels. I deposited my intial deposit when the casino first opened. I received the 100% match bonus being offered. Yesterday via snailmail, I recieved a coupon for a match of 150% on my intial deposit. I contacted support and they were great. They honored the remaining 50% and credited my account. How neat is that?
So everyone try Rich reels and Villento. I have won BIG 3 times so far at Villento. The support is top notch, and its just a overall great fun casino.

GOod LUck Everyone!!

THANKS for the review