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EXPIRED Davinci's Gold Find the puppy promotion 35%+ $5-$20

samsarah1
Posts: 2374
Joined: Oct 17, 2006 10:38 am
Posted: Jul 14, 2008 3:18 pm
voodoo

me too

but i asked to live chat same day after my bonus loose , and richard added my free bonus manually smile
try it
castor rageur
Posts: 214
Joined: Aug 14, 2006 10:28 pm
Posted: Jul 14, 2008 4:22 pm
TDTAT:
voodookitty, That happened to me too. You need
to go to live chat or email and explain that you claimed the curtain bonus
and never got the $5 or $20 free chip.

I think the problem is the same as at Sloto'Cash.. the Rival promo
software is all messed up and not crediting promos like it
was programmed to.


Hi you all

I went today to Live Chat because I played saturday and received nothing, I have been told by LIZ that I will receive an email.

I wait ...
Bass4BW
Posts: 439
Joined: Nov 20, 2007 3:52 am
Posted: Jul 14, 2008 9:14 pm
Live chat also told me to wait for the e-mail. I am waiting for 2 chips, I played friday and sunday with the curtain bonus.
BB28
Posts: 76
Joined: Mar 31, 2008 5:23 am
Posted: Jul 14, 2008 10:17 pm
I'm gonna complain a little about Rival support. They should give the support person the power to correct an error right then such as this example. It's frustrating for the player to have to wait on an email reply. I understand some things have to be ran through the higher ups but issues such as this should be easily taken care of by the support person that you chat with.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Jul 15, 2008 2:28 am
There are problems crediting promos now, so everyone be patient please.

Request your bonus by email or chat and they
will be credited when the technical error is fixed.


smile
Bass4BW
Posts: 439
Joined: Nov 20, 2007 3:52 am
Posted: Jul 15, 2008 6:52 pm
I sent an e-mail to manager@davincisgold.com, just asking (nicely,) when the bonuses would be credited. I just checked my cashier and found a $5 free chip (said friday freebie.) I was expecting 2 bonuses (as I understand,) because I deposited on friday and sunday with the curtain bonus. Their response to my e-mail ( the $5 and no return e-mail,) just seemed hasty to me on their part. I hope this does not delay my pending withdrawl (4 days and counting.)
gonecamping2
Posts: 3671
Joined: Aug 11, 2006 7:32 pm
Posted: Jul 15, 2008 7:44 pm
Hi all just wnated to let you know that I recieved bonuses from davinic's so check your accounts, I did not recieve an e-mail tho.



gl gl gl
Bass4BW
Posts: 439
Joined: Nov 20, 2007 3:52 am
Posted: Jul 15, 2008 8:14 pm
Got my 2nd $5 bonus credited. Check your casino accounts.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Jul 15, 2008 8:32 pm
I got mine smile
A huge thanks to everyone who took part in our Find the Prize'd Puppy Contest this past weekend.

During this Contest we encountered a minor technical glitch which caused some of the free bonuses to not be issued after a curtain is claimed. If you did not receive your free money during this Contest it is now waiting for you in the casino cashier.

Have a great week and keep your eyes peeled for our next contest!


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voodookitty
Posts: 4435
Joined: Mar 06, 2006 3:04 am
Posted: Jul 15, 2008 10:11 pm
I did not get the email, but I all my bonuses have been credited to my account, now.
TDTAT
Posts: 109276
Joined: Mar 11, 2006 7:06 pm
Posted: Jul 16, 2008 11:49 am
I got $5 smile