bubblegem
Posts: 404
Joined: Jan 12, 2010 11:12 pm
Posted: Feb 03, 2010 10:17 am
Think I may have had the same kind of problems!!! went to redeem the free chip to play the new game & when I tried to access the game on play instantly it was loading Heavyweight Gold!!!! So asked Live Support for some help & spoke to Jake, twice!!! First time he suggested restoring the defaults in my internet options & doing a disk cleanup & deleting browsing history, temp files & internet temp. files!!! All of which I did & even restarted my computer & was still loading Heavyweight Gold, so spoke to him again & took a copy of the chat:-
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 2seconds. An operator will be with you shortly.
You are now chatting with 'Jake'
Jake: Welcome to casino Live Chat. How may I help you?
ghayton: hi there i just spoke to you as when i'm trying to access wacky wedding it's still loading heavyweight gold, have done what you recommended & it didn't work is still loading heavyweight gold????
Jake: In that case you will have to uninstal an reinstal the casino.
ghayton: what on play instantly think the fault could be your end??? just letting you know as the new games are advertised on a forum i visit & your customers were looking forward to playing it!!!! pointless free chip otherwise!!! i'll leave it with you, but not MUCH help!!!!
Sorry TDTAT for using NLN but I was getting a little frustrated by this point, as I like Vegas Regal & this has been my only issue & just wanted abit of help, the 1st time i spoke to jake i was also told they were extremely busy & to be patient & he would be with me in a moment, can't say it was the friendliest customer support I have recieved!!!!!!

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